Connect the Dots: Your Solution to Their Needs
Now for the fun part. This is where everything comes together. This is where you translate customer needs into concrete value.
For each customer job, pain, and gain you identified, think about how your product specifically addresses it. But here's the key: focus on the value you deliver, not just the feature itself.
Instead of "Our app has GPS integration," think "Provides turn-by-turn directions to the exact wedding location with parking options."
Instead of "Gift registry feature," think "Eliminates gift-buying stress with personalized suggestions based on couple's preferences."
Remember that features are just the how. What customers really care about is the outcome. Will they save time? Feel less anxious? Have more fun? Connect better with others?
Don't worry if you can't address every single need you identified. The best products don't do everything, they do the most important things exceptionally well.
This exercise isn't just form-filling. It's building the foundation of how you'll communicate your product's true value to the world.
✨ First steps? Start by asking yourself:
How do we make that task easier? What frustration can we remove? How do we add a little joy? What delightful surprise could they discover?
Think in outcomes, not just tools. "Map" is a feature. But "help guests feel confident about when and where to go" is a value.
If you get stuck, revisit your customer's side.
Imagine you're answering them directly: "Here's how we've made that better for you."
Each block should feel like a conversation, not a sales pitch, but a helpful friend who's thought of the little things.
You don't need to fill every box, and you don't have to be clever. You just need to care enough to help.